Every time you travel, it is MANDATORY that you fill out a travel signout form (including short trips around Spain). In case of an emergency, UCEAP needs to know where you are to provide you with assistance. Your safety is very important for us.

  1. Go to  your UCEAP portal here.
  2. Click Travel Signout form.

Provide a detailed itinerary to the UCEAP study center and your family, including your contact information, travel dates, and destinations. If your family does not hear from you for a while, they might worry needlessly. If you have not signed out, UCEAP cannot reassure them. Information about your travel is confidential and used by UCEAP officials on a need-to-know basis. 

Link to video tutorial in case you need it, here.


The Smart Traveler Enrollment Program (STEP) is a free service to allow U.S. citizens and nationals traveling and living abroad to enrol their trips with the nearest U.S. embassy or consulate.

Benefits of enrolling in STEP

  • Receive important information from the Embassy about safety conditions in your destination country.
  • Help the U.S. Embassy contact you in an emergency, whether natural disaster, civil unrest, or family emergency.
  • Help family and friends get in touch with you in an emergency.
For more information click here!


  • In Spain and all over Europe if you are travelling and and something that requires emergency services to act occurs, call 112. 
  • If you are in Madrid and need urgent medical assistance you may contact 24/7 International Dept HM Hospital de Madrid : +34 629 823 493 

APPS you should download related to your Travel Insurance:

  • Your dedicated travel portal, Travel Eye
    • Travel Eye offers useful intelligence designed to provide necessary knowledge throughout the life cycle of your trip. You have access to most accurate, real-time information on global events, security & medical risks per country, access to AXA’s global medical network.
    • Travel Eye offers access to AXA’s global medical network when you travel outside of Madrid (and while in Madrid). It includes a medical provider search tool to find hospitals and doctors and specialists in a given location or landmark, filtering by medical category or specialty.

      • How do I get access to the app?
        •  To use the app, you should have registered for an account on Travel EYE (click here!)
        • After you create your account, you can download the Travel EYE by AXA Partners mobile app from the App Store or Google Play.
        • On your computer, log into your Travel EYE account. Go to your Profile and click on “Mobile App”. Enter the code shown on the Travel EYE app. The app will be activated.
  • 24/7 virtual medical care while abroad
    •  DOCTOR PLEASE! enables you to book a video appointment or request a phone call with a healthcare professional at any time of day or night for minor ailments and conditions, treatment options, assistance with prescription refills and provider referrals, when needed.
    • Contact AXA for more information: +1-630-694-9804 (collect call)


Click here for your insurance card! 


SEXUAL VIOLENCE (and other crimes)

Click here to access SATE (Servicio de atención al turista extranjero) webpage where you can report a list of crimes via telephone and have access to resources in case of sexual violence, for survivors and their families. Go to section "FAMILY AND WOMEN ASSITANCE UNIT" to find all the information. 

If you need immediate support, dial the emergency number 091.

If you need any general information on gender-based, domestic or sexual violence, or if you wish to report any type of information*, contact the police through:

*The information reported will not be considered as a formal complaint.

If you need to file a complaint or if your require personalised assistance, please go to your nearest police station.

Travelling to Barcelona?

Office of Barcelona Crime Victim

Barcelona has a Crime Victim Support Office (Oficines d'atenció a les víctimes del delicte) that offers comprehensive care for ALL victims of any crime: judicial information and guidance, accompaniment in the judicial process, social care and support (referral to the community networks), and psychological care in crisis and recovery. 

Crime Victim Support Office (OAVD Office) is a free service that provides care, support and guidance to victims and people harmed by crime, and a point of coordination for protection orders for victims of domestic and gender violence that adopted by the judicial bodies in Catalonia.

These services depend on the Directorate General of Criminal Enforcement in the Community and of Juvenile Justice and have the purpose of offering victims information and support so that they can exercise the rights recognized by current legislation, as well as comprehensive attention to enhance the personal recovery and reduce victimization. This service aims to:
  • Promote the rights of victims and enhance the application and development of the regulator framework.
  • Act as a bridge between the victims and the judicial authorities involved in the process.
  • Provide comprehensive care that avoids revictimization, minimizes the sequelae and enhances psychosocial recovery.
Information and advice provided:
  • The OAVD Office advise on your rights from before filing the complaint until the judicial resolution.
  • The OAVD Office inform about the right to free legal assistance and the office shift.
  • The OAVD Office advice of victim’s role in a judicial process.
  • Information about how to apply for a protection order and what this means.
  • Information of the financial aid to which you may be entitled due to the fact that you have suffered certain crimes.
  • Information and offer comprehensive care, as provided for in Law 29/2011, of September 22, on the recognition and comprehensive protection of victims of terrorism.
  • Accompaniment throughout the entire judicial procedure specially for: to prepare for the oral hearing, to ask for the necessary protective measures to guarantee your privacy and safety (mainly in the case of sexual assault and domestic or gender-based violence), to attend court proceedings with you, if necessary., if you have a protection order, we will inform you of the content and duration of the measures taken, as well as the prison situation of the accused person.
  • Emotional support and psychological services.


The Office of Crime Victim in Barcelona is located at building P of the Barcelna City of
Justice, at Gran Via Corts Catalanes, 111.
It is required to make an appointment in
Office hours are Monday to Friday from
9:00am to 2:00pm at Building I, 3rd floor.