Every time you travel, it is MANDATORY that you fill out a travel signout form (including short trips around Spain). In case of an emergency, UCEAP needs to know where you are to provide you with assistance. Your safety is very important for us.

  1. Go to  your UCEAP portal here.
  2. Click Travel Signout form.

Provide a detailed itinerary to the UCEAP study center and your family, including your contact information, travel dates, and destinations. If your family does not hear from you for a while, they might worry needlessly. If you have not signed out, UCEAP cannot reassure them. Information about your travel is confidential and used by UCEAP officials on a need-to-know basis. 

Link to video tutorial in case you need it, here.


The Smart Traveler Enrollment Program (STEP) is a free service to allow U.S. citizens and nationals traveling and living abroad to enrol their trips with the nearest U.S. embassy or consulate.

Benefits of enrolling in STEP

  • Receive important information from the Embassy about safety conditions in your destination country.
  • Help the U.S. Embassy contact you in an emergency, whether natural disaster, civil unrest, or family emergency.
  • Help family and friends get in touch with you in an emergency.
For more information click here!


  • In Spain and all over Europe if you are travelling and and something that requires emergency services to act occurs, call 112. 
  • If you are in Madrid and need urgent medical assistance you may contact 24/7 International Dept HM Hospital de Madrid : +34 629 823 493 

APPS you should download related to your Travel Insurance:

  • Your dedicated travel portal, Travel Eye
    • Travel Eye offers useful intelligence designed to provide necessary knowledge throughout the life cycle of your trip. You have access to most accurate, real-time information on global events, security & medical risks per country, access to AXA’s global medical network.
    • Travel Eye offers access to AXA’s global medical network when you travel outside of Madrid (and while in Madrid). It includes a medical provider search tool to find hospitals and doctors and specialists in a given location or landmark, filtering by medical category or specialty.

      • How do I get access to the app?
        •  To use the app, you should have registered for an account on Travel EYE (click here!)
        • After you create your account, you can download the Travel EYE by AXA Partners mobile app from the App Store or Google Play.
        • On your computer, log into your Travel EYE account. Go to your Profile and click on “Mobile App”. Enter the code shown on the Travel EYE app. The app will be activated.
  • 24/7 virtual medical care while abroad
    •  DOCTOR PLEASE! enables you to book a video appointment or request a phone call with a healthcare professional at any time of day or night for minor ailments and conditions, treatment options, assistance with prescription refills and provider referrals, when needed.
    • Contact AXA for more information: +1-630-694-9804 (collect call)


Click here for your insurance card! 


SEXUAL VIOLENCE (and other crimes)

Click here to access SATE (Servicio de atención al turista extranjero) webpage where you can report a list of crimes via telephone and have access to resources in case of sexual violence, for survivors and their families. Go to section "FAMILY AND WOMEN ASSITANCE UNIT" to find all the information. 

If you need immediate support, dial the emergency number 091.

If you need any general information on gender-based, domestic or sexual violence, or if you wish to report any type of information*, contact the police through:

*The information reported will not be considered as a formal complaint.

If you need to file a complaint or if your require personalised assistance, please go to your nearest police station.