What you need to know about your travel insurance while abroad:


Travel insurance is not the same as your campus or private health insurance.
It does not include coverage for preventative care, checkups, vaccinations, and medical tests other than those ordered by a doctor to diagnose an illness.
It works on a reimbursement basis. You must be prepared to pay for medical treatment at the time of service. Please note that in Madrid you will find some Medical Centers where no upfront payment is needed; for more information on this click here

APPS you should download related to your Travel Insurance:

  • Your dedicated travel portal, Travel Eye 
    • Travel Eye offers useful intelligence designed to provide necessary knowledge throughout the life cycle of your trip. You have access to most accurate, real-time information on global events, security & medical risks per country, access to AXA’s global medical network. 
    • Register by clicking here! 
  • 24/7 virtual medical care while abroad
    •  DOCTOR PLEASE! enables you to book a video appointment or request a phone call with a healthcare professional at any time of day or night for minor ailments and conditions, treatment options, assistance with prescription refills and provider referrals, when needed.
    • Contact AXA first; you will receive a code to have access to the APP and to all its services: +1-630-694-9804
      • Please, DO NOT share the code with other students; students must reach out individually to AXA to obtain a code prior to use the app.