Do you need a bit of help during your time living and studying abroad? Read below to familiarize yourself with some of the resources you will have available as a UCEAP student.  

SINEWS Multilingual Therapy Institute

Thanks to HM Hospitales de Madrid's relationship with SINEWS Multilingual Therapy Institute, you can either schedule an appoinment for mental health counselling with a counsellor in person, or online, through their online platform.   

To make an appointment with SINEWS Multilingual Therapy Institute without upfront payment: 

  • Contact the International Department at HM Hospitales de Madrid (through email by writing to, or by calling +34 629 823 493)

You will need to specify if you would like to have your appointment in - person or via the online platform (in which case you will be provided with a code for your session that you will need to insert when required to make the payment on the platform).

Feel free to contact the Madrid Study Center Staff if you need further guidance on how to make an appointment. 

Lyra Global

UCEAP has partnered with a mental health service provider, Lyra. Lyra uses a combination of counselors, clinicians, technology, and research-backed therapies to develop a personalized treatment for your unique situation.

You can connect with Lyra in person, via video or by phone. And if you prefer the DIY approach, Lyra’s online library of videos, articles, strategies, and meditations can help you tackle your current issue and anything else that might arise in the future. Lyra allows you to participate in up to 20 mental health counseling sessions for no additional fee.

No paperwork, no fees required for Lyra; simply sign up and attend. If you need more than 20 sessions during your program, Lyra will work with the travel insurance to transfer the billing without disrupting the treatment program. This will allow you to continue seeing the same therapist.


Coverage begins immediately and you can access Lyra Services by going to the website linked here (click!). 

Although the website says, “UC SHIP,” you do not have to be a member of UC SHIP to use Lyra services. UCEAP teamed up with UC SHIP to use Lyra mental health services and all UCEAP students have access to Lyra.

Lyra Global Instructions for Accessing Mental Health Resources linked here. 

Please note: The University of California does not make any representation of warranty with respect to the services provided by SINEWS Multi-lingual Therapy Institute or Sinews Online Therapy. This information is provided only as a point of reference as the University of California does not recommend or endorse any particular medical or mental health provider.