STEPS IN ORDER

1. ANY SYMPTOMS? NO SYMPTOMS BUT YOU'VE BEEN CLOSE CONTACT OF A POSITIVE CASE? CONTACT THE INTERNATIONAL DEPARTMENT OF HM HOSPITAL DE MADRID 

2. IF POSITIVE RESULT NOTIFY THE STUDY CENTER ALWAYS AND COMPLUTENSE UNIVERSITY (CONTACT THE COVID - 19 COORDINATOR OF EACH FACULTAD THAT YOU HAVE ATTENDED CLASSES IN AND FILL OUT THE FORM AVAILABLE ON EACH FACULTAD'S WEBSITE) once classes have started or if you've had any intercations on campus while visiting even if classes have not started yet.


COVID-19 is treated as any other covered sickness and is subject to the policy terms and conditions. If you experience symptoms of an illness while traveling overseas, you should seek medical care. Expenses resulting from medically necessary treatment will be considered for reimbursement according to the policy rules and exclusions. Refer to the 2020-21 UCEAP Policy Brochure for details. Contact the claims administrator, Administrative Concepts, Inc. (ACI), with questions about travel insurance policy benefits:
Email: intlassist@acitpa.com
Phone: +1-888-293-9229 (in the US) or +1-610-293-9229 (outside the US)
UCEAP policy number: ADD N04834823

Summary of Intructions for UCEAP students below: